 Online Helpdesk
View/Reply Support Ticket Department and Support Agents |
Support Products / Fields Integrate with FAQ Support Canned Messages |
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List of TicketsYour customer tickets are listed with the Reply=No status. This means that the tickets are not yet replied. Also, it shows the status of each tickets so that you will know it's an existing or new ticket. |
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Search for TicketsYou are able to search for tickets by department, ticket ID, name, email, date, ticket type and status. |
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Ticket MessagesUnlike using email which mixes up all the message body, your ticket messages are kept in good manner for communication tracking purpose. |
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Post ReplyPosting reply to ticket is easy. Simply type your message or upload any file if you require and hit on the Post Reply button. You can use canned / preset messages without re-writing the answer to similar questions everytime. |
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| Proceed to Buy Now , Online Demo or Talk to Us | Features : Support Department and Agents |