Comdev - PHP Scripts For Your Website
Fast Website Development with PHP Components





Customer Helpdesk > Tutorials

How do I add, change or remove the product list on my Helpdesk form?
Login to your One Admin console, click on List Product link. To add a product: enter your product name in the Support Product text box, and click on the 'Add' button....

Can I personalize the Confirmation Email that will be sent to my customers after they replied to my ticket?
Yes, you may create your personalized subject and content of the confirmation email. To do this, Login to your One Admin control panel, click on Preference link. In the 'Customer Reply Reque...

Customer Helpdesk > Troubleshooting

Unknown(common_footer.inc) error on Yahoo web server.
Problem:   The One Admin installation seems to be working fine, but I have the following code at the bottom of the page:   Warning: Unknown(common_footer.inc): failed to open...

Fatal error: Call to undefined function: getlist() in /home/sitename/web/oneadmin/helpdesk/home.menu.php on line 8
Problem: This could be due to: Either the PHP include codes to call the 'config.php' file is missing, or it is misplaced in your html page (ie: not located above the other include snipp...

Customer Helpdesk > Installation

Integrating Customer Helpdesk To Your Web Page
Step 1 : Create new PHP page First, create a web page where you would like to setup your helpdesk service. Save the web page file with .php extension, say, for example helpdesk.php. * Note: Y...

Installing Customer Helpdesk 4.0
You can choose to download only the Customer Helpdesk Component or the entire One Admin Suite. Before installing, we recommend you to take a look at System Requirements. Your web host mus...

Customer Helpdesk > Upgrade Instructions

How to upgrade Customer Helpdesk to my desired version?
Please refer to the Products Upgrade section, http://www.comdevweb.com/upgrade.php for detailed upgrade info. In this section, you will be able to download the upgraded files, a...