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Launch email piping using cron.
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Before you launch email piping, please make sure that you have: Setup cron on your web server properly. Set the '$configpath' variable in '/oneadmin/helpdeskwce.pipecron.php' fi... |
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Modified on 2006-10-02
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How do I view, reply or delete troubled ticket posted to my Customer Helpdesk?
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Login to your One Admin control panel, click on List Ticket. You have the options to search the list of tickets of either using keywords: Name, Email Address or Order Tag (Order Number),... |
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Modified on 2005-12-15
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Will my customers be notified of support reply? How do I setup notification emails?
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When the support personnel reply a ticket, your Customer Helpdesk will automatically send a notification to your client, and show him the URL of where to view or post a comme... |
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Modified on 2005-12-16
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How do I add, change or remove the product list on my Helpdesk form?
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Login to your One Admin console, click on List Product link. To add a product: enter your product name in the Support Product text box, and click on the 'Add' button.... |
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Modified on 2004-11-30
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How do I add, edit or delete issues in my Helpdesk form?
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Login to your One Admin console, click on List Issue link. To add an issue: enter your issue in the Support Issue text box, and click on the 'Add' button. The new entry will be added to your ... |
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Modified on 2005-12-16
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Can I personalize the Confirmation Email that will be sent to my customers after they replied to my ticket?
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Yes, you may create your personalized subject and content of the confirmation email. To do this, Login to your One Admin control panel, click on Preference link. In the 'Customer Reply Reque... |
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Modified on 2005-12-16
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How do I change the subject and content of the Confirmation Email that my visitors will receive after they posted a new ticket?
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Login to your One Admin control panel, go to Preference page. In the 'Customer New Request Copy Subject' section, enter your desired subject that will appear in the confirmation email. Enter... |
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Modified on 2005-12-16
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How do I set up or disable the email notifications of new tickets?
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Login to your One Admin control panel, click on Preference link. In the Customer Helpdesk section, fill in the email address you want the notification to send to. Look for 'Get notify when n... |
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Modified on 2005-12-16
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How do I add canned messages for my Customer Helpdesk?
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Login to your One Admin control panel, click on Preference link. In the Canned Message section, you can add up to 4 canned texts. Enter your personalized messages to each text box accordingly... |
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Modified on 2005-12-16
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I have the FAQ Support installed, how to integrate it with my Customer Helpdesk?
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Please makesure that you have installed the FAQ Support module on your One Admin control panel. Go to Preference page. In the Integration with FAQ Support section, select 'Yes' to ... |
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Modified on 2005-12-16
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