| Customer Helpdesk > Tutorials |
| Launch email piping using cron. | |
| Before you launch email piping, please make sure that you have: Setup cron on your web server properly. Set the '$configpath' variable in '/oneadmin/helpdeskwce.pipecron.php' fi... | |
| How do I set up or disable the email notifications of new tickets? | |
| Login to your One Admin control panel, click on Preference link. In the Customer Helpdesk section, fill in the email address you want the notification to send to. Look for 'Get notify when n... | |
| Customer Helpdesk > Troubleshooting |
| Parse error: parse error, unexpected '"', expecting T_STRING or T_VARIABLE or T_NUM_STRING in /home/sitename/httpd/oneadmin/config.php on line 10 | |
| Problem: This is a common error reported on Windows Server, due to the invalid format of Document Path in the oneadmin/config.php file. Solution: Replace single backslashes ' ' with double b... | |
| No Installation Wizard after I had uploaded the oneadmin folder to my online server. | |
| When you access to the One Admin, the system will check whether the oneadmin/config.php file is empty or not. If it isn't, it will prompts you the Installation Wizard and create ... | |
| Customer Helpdesk > Installation |
| Integrating Customer Helpdesk To Your Web Page | |
| Step 1 : Create new PHP page First, create a web page where you would like to setup your helpdesk service. Save the web page file with .php extension, say, for example helpdesk.php. * Note: Y... | |
| Installing Customer Helpdesk 4.0 | |
| You can choose to download only the Customer Helpdesk Component or the entire One Admin Suite. Before installing, we recommend you to take a look at System Requirements. Your web host mus... | |
| Customer Helpdesk > Upgrade Instructions |
| How to upgrade Customer Helpdesk to my desired version? | |
| Please refer to the Products Upgrade section, http://www.comdevweb.com/upgrade.php for detailed upgrade info. In this section, you will be able to download the upgraded files, a... | |