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Back To Main Customer Helpdesk > Troubleshooting Showing 1-6 Of 6

KB4201004: I can not edit the 'wce.pipecron.php' , it is encrypted
You can download the patch file at here : at line 1 and edit below configure path to your's One Admin path : $configpath = "Your One Admin Document Path";    ...
2009-01-20

Patch4109_Helpdesk - Javascript error in front end Agent's Add Ticket page, when trying to insert the canned messages.
Attached below is the patch4109_helpdesk.zip file for our Customer Helpdesk v4.1 module. The patch file is for the Javascript error in the front end Agent's Add Ticket page, when trying...
2007-01-19

Unknown(common_footer.inc) error on Yahoo web server.
Problem:   The One Admin installation seems to be working fine, but I have the following code at the bottom of the page:   Warning: Unknown(common_footer.inc): failed to open...
Modified on 2006-03-21

No Installation Wizard after I had uploaded the oneadmin folder to my online server.
When you access to the One Admin, the system will check whether the oneadmin/config.php file is empty or not. If it isn't, it will prompts you the Installation Wizard and create ...
Modified on 2006-07-06

Parse error: parse error, unexpected '"', expecting T_STRING or T_VARIABLE or T_NUM_STRING in /home/sitename/httpd/oneadmin/config.php on line 10
Problem: This is a common error reported on Windows Server, due to the invalid format of Document Path in the oneadmin/config.php file. Solution: Replace single backslashes ' ' with double b...
Modified on 2006-07-06

Fatal error: Call to undefined function: getlist() in /home/sitename/web/oneadmin/helpdesk/home.menu.php on line 8
Problem: This could be due to: Either the PHP include codes to call the 'config.php' file is missing, or it is misplaced in your html page (ie: not located above the other include snipp...
Modified on 2005-12-15