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| View Support Ticket Details |
| Viewing a support ticket details, you can get to know the information about the sender such as Ticket Type, Date, Status, Issue, Product, Priority, Name, Email Address, Subject and Message. |
| Next, reply directly to the ticket with the Comment textbox below. |
| Canned Messages For Easy Reply |
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You can use canned messages for easy reply, instead of typing similar messages everytime. The canned messages can be set at the Preference area.
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| If you need to attach any file for the ticket's owner, use the File Attachment feature. |
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You can set the Status of the ticket to New, Open or Close.
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| Also, you can Flag or Unflag important tickets for future reference. |
| Add Ticket Content To FAQ Support |
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Integrating with FAQ Support component, add the ticket messages directly as new FAQ content.
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| Customer Testimonials |
"Wonderful simply wonderful I would recommend this software to anyone and the support was the greatest. I can say nothing better then this."
- David Vande Burgt
"Got it all worked out. Thanks for your patience and all your help, I will recommend you to my friends."
- Maarten, Queensland Campers |
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