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Can I have personalized Confirmation Email that will be sent to my customers after they replied to my ticket?
Modified on 2004-11-30
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Yes, you may create your personalized subject and content of the confirmation email. To do this,
- Login to your One Admin control panel, click on Preference link.
- In the 'Customer Reply Request Copy Subject' section, fill in your desired text for email subject.
- Edit the email messages in the 'Customer Reply Request Copy Body'.
- Scroll down to the bottom of the page, and click 'Save' to cover the changes.
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