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Customer Helpdesk > Tutorials |
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Will my customers be notified of support reply? How do I setup notification emails?
Added on 2004-11-30
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When the support personnel reply a ticket, your Customer Helpdesk will automatically send a notification to your client, and show him the URL of where to view or post a comment.
- Login to your One Admin console, click on Preference.
- In the 'Support Reply' section, enter your customized subject and content of the email your clients will receive when the support has replied to his ticket.
- Click on the 'Save' button to update changes.
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