Browse Topics In
Knowledge Base
|
|
|
| Search for Answers |
|
|
| Intelligent FAQ Search. Type in your keywords to search for the answers you need. |
|
|
Back
|
Customer Helpdesk > Tutorials |
Showing 8 of 11 |
Prev Next |
How do I set up or disable the email notifications of new tickets?
Modified on 2004-11-30
|
- Login to your One Admin control panel, click on Preference link.
- In the Customer Helpdesk section, fill in the email address you want the notification to send to.
- Look for 'Get notify when new ticket is posted', select 'Yes' from the drop down list to receive the notifications or 'No' to stop them.
- Scroll down to the bottom of the page then click on the 'Save' button.
Tips: The notification email you'll be receiving is similar to the confirmation email copy that is sent to customer who posted the ticket.
|
|
|
|
