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FAQ Support In Your Web Site... and Make Your Customers Help Themselves!
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GETTING STARTED
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Whether you are building websites for your own needs or clients, the first stage is to plan what you want to do with the website and what you like it to be. Having the objective, you can continue to collect materials, draft the content, page flows and plan how are you going to promote it after launch.
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In the design stage, you can use various popular HTML building tool such as Macromedia Dreamweaver, Microsoft Front Page and Adobe Golive. Together with graphics, Adobe Photoshop or Macromedia Fireworks is good enough for you to make impressive looking web pages that serve the objective of your site
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Next, having dynamic functionalites or interactions in web sites are what most people want rather than just static content. Now, you can easily download and plug-in Comdev FAQ Support component to your website and allow you to keep your knowledgebase content updated. This will saves you a lot of time and coding headache without building from scratch, yet you are able to deliver quality newsletters to your potential customers on time.
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Publishing all your hard work online gives you enough satisfaction. However, that is not where you should stop. Promoting through search engines and publicity campaigns will bring you much traffic. Finally, keep your visitors updated with new information and get their feedback. You can easily manage all your site with Comdev components.
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System Requirements |
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| Script Type |
PHP Server Side Scripting |
| Operating System |
Linux or Windows Server |
| Web Server |
Apache and IIS with PHP 4.0 or above support |
| PHP Configuration |
Common configuration |
| Database |
MySQL |
| Web Browser |
Internet Explorer 5 or above and Javascript for WYSIWYG editor |
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Installation Guide |
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The installation of involve two parts
- Installation of Web Components Engine (skip if you have already installed)
If you plan to use more than one component for your project, you will only need a copy of Web Components Engine installed for the project and plug-in rest of the components in the appropriate 'component' folder.
- Installation of FAQ Support component
Recommendation
If you are not familiar with MySQL command to manipulate databases, you may use phpMyAdmin as alternative.
phpMyAdmin is a web-based MySQL administration tool. It can create/drop databases, create/drop/alter tables, delete/edit/add fields, execute any SQL statement, manage keys on fields and more. .
Web Components Engine Installation
- Find the root folder of your web project or create a new root folder for your web project. Example, c:\inetpub\wwwroot\foldername.
- Download the file called webce20.zip. Extract it into the root folder, i.e c:\inetpub\wwwroot\foldername.
- Make sure you have a MySQL database created, its username and password.
- Dump the webce.sql file into the MySQL database to create tables, using either:
a) MySQL command: mysql -u yourusername -p yourdatabasename < webce.sql
b) phpMyAdmin: Browse the webce.sql file from your computer to run sql queries.
- Edit the setting.php file. Replace the appropriate configuration as below.
$path["webroot"]="http://yourdomain/foldername/";
$path["docroot"]="c:\\inetpub\\wwwroot\\foldername\\";
$db["host"]="localhost";
$db["user"]="Your Username";
$db["pass"]="Your Password";
$db["used"]="Your Database";
- Once you are done, access http://yourdomain/foldername/admin.php with your web browser.
- Since this is the first login after your setup, just leave the Username and Password blank. Click on the Login button.
- Upon login, you will be directed to the administration area of Web Components Engine. As there is no component installed yet, you will see a blank menu on your left and a blank page.
FAQ Support Component Installation
- Locate a folder named 'component' in your web project directory. Example: c:\inetpub\wwwroot\foldername\component.
- Download the file called faqsupport10.zip. Extract it into the 'component' folder.
- Dump the faqsupport.sql file into the MySQL database, using either MySQL command line or phpMyAdmin.
a) MySQL command:mysql -u yourusername -p yourdatabasename < faqsupport.sql
b) phpMyAdmin: Browse the faqsupport.sql file from your computer to run sql queries.
- Set attributes of the /component/faqsupport/upload folder to Read, Write and Execute permission to all parties.
a) If you are using Linux server, the command is: chmod 777 upload
b) Using FTP software, right click on the upload folder > Change attributes > check all boxes or set 777 manually .
- Access the WebCE administration again and you will find the FAQ Support component is installed.
- Create a category and input some FAQs and see how it works. Please refer to the FAQ Support Manual.
Integrating Website with FAQ Support Component
- You can freely develop your web pages using Dreamweaver or other HTML tools.
- Example, you can have index.html, aboutus.html and an 'image' folder to keep all your image files.
- Next, to build a FAQ page, simply create a page called faq.php in the root folder.
- In your HTML code where you want the FAQ Support to be displayed, put the line below to call the FAQ Support script. You can refer to the component/faqsupport/samplefaqsupport.php file.
<?php include("component/faqsupport/home.faq.php") ?>
- It's done!
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Send Your Requirements |
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Support & Help |
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We would be greatful if you send us more requirements that you need for this component. We believe with continuous feedback from you, we can provide you with the best components around.
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If you experience difficulties, questions or insufficient information that we provide, please feel free to contact our Support Team. |
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Copyright © 2003 by Comdev Software. All Rights Reserved. |
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FAQ SUPPORT
