1. Login to your One Admin control panel, click on List Ticket.
   
   
2. You have the options to search the list of tickets of either using keywords: Name, Email Address or Order Tag (Order Number), or selecting a status for tickets: Replied, Flag, Status.
   
   
   1. To search by keywords: select one of the radio buttons of either Name, Email Address or Order Tag, then enter the keywords that match the option you choosed.
      
      For example, if you pick Email Address, then you enter a client's email address in the box provided, and click on the 'Search' button.
      
      
   2. To sort the list by ticket status: select one of the radio button of either Replied, Flag or Status, then choose an option from the corresponding drop down list, finally click on the 'Search' button.
      
      Tips: In the tickets list, a new ticket is indicated by 'New', whilst the current active ticket will has 'Open' status.
      

To view, reply or close a ticket

1. Click on the corresponding  icon to view the ticket.
   
   
2. On the next page, you'll see the ticket details, on top of it, there are operations that you can use to manipulate the status of the ticket.
   
   
3. To reply the ticket, enter your message in the Comment text area.Click on the canned message links to input your preset texts to your comment, so that you do not have to re-type a similar content each time you post a reply.
   
   
4. For Attachment field, you can choose a file from your hard drive that will be displayed as a file attachment for this reply, which your customer can then download and view.
   
   
5. Finally, click on the 'Post' button. The email notification of Support Reply will be sent out to inform your client the reply.
   
   
6. To close a ticket, scroll up to the top of the page, and click on the 'Close' link. To mark down any important tickets, 'Flag' them.