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| Manage FAQ Category |
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| 1. |
You will have to add at least one category before creating any FAQ. |
| 2. |
Go to Manage Category. |
| 3. |
Enter a category name. |
| 4. |
Give some brief explanation. This description will be displayed beneath the category. |
| 5. |
A highlighted row in the category list featuring the new category. |
| 6. |
Click  to edit a category while  icon lets you remove a category at instant. |
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| Creating a FAQ |
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| 1. |
Let's creating a FAQ by accessing Add FAQ page. |
| 2. |
First, select a category to allocate the FAQ. |
| 3. |
Enter question and create an answer using HTML editor. Insert images, bullet, hyperlink, bold text into the answer. |
| 4. |
Upload an attachment file if any. |
| 5. |
Finally, click on Add. |
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| List, Search and Order Sequences |
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| 1. |
Choose a category if you wish to view FAQs for that category. |
| 2. |
For Search FAQ, enter keywords of any question and click Go. |
| 3. |
Sort the list by clicking  icon, found ontop of the list. |
| 4. |
Click  and  to arrange the display order of FAQs on your website. |
| 5. |
To edit a FAQ, click on the icon. |
| 6. |
Remove a FAQ from the list by clicking |
| 7. |
Navigate through the list using Previous and Next link. |
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| Edit and Delete a FAQ |
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| 1. |
Modify the question and answer of a FAQ here. |
| 2. |
To change the attachment file, click Delete (adjacent to attached file name), then browse for a new file. |
| 3. |
Click Save to save changes or click Delete to remove this FAQ. Click Back will bring you back to List FAQ page. |
| 4. |
Use Previous and Next to navigate and edit other FAQs. |
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| Preference Settings |
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| 1. |
Set how many Last Added FAQs to be shown on the website. |
| 2. |
Define how many Most Views FAQs to be listed on the website. |
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Set how many FAQs (for each category) to be listed per webpage. |
| 4. |
Set the number of search result per webpage. |
| 5. |
Define the number of records listed per List FAQs page on the admin area. |
| 6. |
Choose Yes to integrate FAQ module with Customer Helpdesk module. This may help if you wish to publish customer issues to your knowlegde base automatically. |
| 7. |
Enter the url of the help desk webpage relative to FAQ webpage.
Say that FAQ URL='http://yourdomain/faq.php',
while Helpdesk URL='http://yourdomain/helpdesk.php', insert only 'helpdesk.php'. |
| 8. |
Change the subject and content of Tell A Friend email. Maintain [[variable]]. |
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| Customer Testimonials |
"Thank you very much for your prompt support! Made a very good impression of your company for me. Keep up your good work!"
- Rohitha, Kurusa Yagaya
"I have done business with many people and can truly say that I have never experienced such professional service. It was more then I hoped for."
- John Giorgi, KrypticArt |
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