| Customer Helpdesk > Tutorials |
| How do I view, reply or delete troubled ticket posted to my Customer Helpdesk? | |
| Login to your One Admin control panel, click on List Ticket. You have the options to search the list of tickets of either using keywords: Name, Email Address or Order Tag (Order Number),... | |
| Launch email piping using cron. | |
| Before you launch email piping, please make sure that you have: Setup cron on your web server properly. Set the '$configpath' variable in '/oneadmin/helpdeskwce.pipecron.php' fi... | |
| Customer Helpdesk > Troubleshooting |
| KB4201004: I can not edit the 'wce.pipecron.php' , it is encrypted | |
| You can download the patch file at here : at line 1 and edit below configure path to your's One Admin path : $configpath = "Your One Admin Document Path"; ... | |
| No Installation Wizard after I had uploaded the oneadmin folder to my online server. | |
| When you access to the One Admin, the system will check whether the oneadmin/config.php file is empty or not. If it isn't, it will prompts you the Installation Wizard and create ... | |
| Customer Helpdesk > Installation |
| Integrating Customer Helpdesk To Your Web Page | |
| Step 1 : Create new PHP page First, create a web page where you would like to setup your helpdesk service. Save the web page file with .php extension, say, for example helpdesk.php. * Note: Y... | |
| Installing Customer Helpdesk 4.0 | |
| You can choose to download only the Customer Helpdesk Component or the entire One Admin Suite. Before installing, we recommend you to take a look at System Requirements. Your web host mus... | |
| Customer Helpdesk > Upgrade Instructions |
| How to upgrade Customer Helpdesk to my desired version? | |
| Please refer to the Products Upgrade section, http://www.comdevweb.com/upgrade.php for detailed upgrade info. In this section, you will be able to download the upgraded files, a... | |