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If I enable integration with Customer Helpdesk, what will I see?
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The integrated Customer Helpdesk places a link beneath the Search for Answers section for the FAQ menu in your website. The link should look something like this: Click on th... |
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Modified on 2005-12-15
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How do I remove a FAQ from my database?
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Login to your One Admin panel, and click on List FAQ. Select one of your category from the drop down menu. From the list, tick the check box beside the questions you would like to ... |
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Modified on 2005-12-15
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How do I edit the questions and answers in my FAQ database?
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Login to your One Admin panel, and click List FAQ. To narrow down your FAQs listing, select one of the category from the drop down list. Click on the pencil icon next to the question you wis... |
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Modified on 2005-12-15
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How do I add new questions and answers to FAQ database?
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Login to your One Admin panel, then click Add FAQ. Select an existing category for the new question from the drop down menu. Enter the question in the box provided. Type in the answer in th... |
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Modified on 2005-12-15
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How do I edit or delete a category in my FAQ Support?
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Login to your One Admin panel, and click on Manage Category.To edit a category- In the categories list, click on the pencil icon next the category you wish to edit.- The selected category... |
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Modified on 2005-12-15
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How do I add new categories to my FAQ?
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Login to your One Admin panel, and click on Manage Category. Type in the new category in the box provided. Description field is optional. Click on the 'Add' button. You will notice the new ... |
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Modified on 2005-12-15
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How do I edit the email subject and content for Tell-A-Friend on my FAQ page?
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Login to your One Admin panel, and then click on Preference. Under Tell A Friend Email Subject section, enter your text in the box provided. Edit the email message in the Tell A Friend ... |
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Modified on 2004-11-03
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How do I enable or setup integration with Customer Helpdesk?
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Make sure you have 'helpdesk' folder installed on your 'oneadmin' directory. Login to your One Admin panel. Click on admin > Installation, and install the Customer Helpdesk com... |
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Modified on 2005-12-15
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Using The WYSIWYG (What You See Is What You Get) Editor
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With the rich text editor, you are able to format your FAQ answers without using HTML tags, these include: bold, italic, underline, change font size, style & color, align left / center / rig... |
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Modified on 2005-12-16
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How do I translate the language file for my FAQ Support?
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Version 3.0 and above are multilingual support. With the language folders enabled for creating multiple language files, you can translate the FAQ Support completely without having to edit each ... |
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Modified on 2006-07-05
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