| • | What is my current one admin panel version ? Zend ? IonCue ? Standard Version ? |
| In order to know which version one admin panel is current running on the account, you can download one of the files with prefix like wce.xxxx.php . After that you open this file with Editor and view t... |
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| • | Why My payment gateway Authorize.net show Error code 99 ? |
| The reason to get this prompt error message is due to the fingerprint hash is generated by a function within sample scripts and is based on five parameters, amount, login id, transaction key, timestam... |
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| • | Why my website show this error message : Warning: session_start() [function.session-start]: open(/home/yourdomain/public_html/oneadmin/_files/session/sess_e765db36274a9cb9027a3cb7b379533d, O_RDWR) failed: Permission denied (13) in /home/yourdomain/public_html/oneadmin/common/session.php on line 0 , I had grant '_files' to permission 777 |
| The is error is shown due to the 'oneadmin/_files/session' does not has permission 777.
Solution :
If you unable to grant permission 777 to this 'oneadmin/_files/session' , you need to request your ... |
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| • | Why my captcha just shown only the blank image box ( no broken pictures image box) ? |
| If you found the prompt error message like
call to undefined function : imagettftext() or
Warning: imagettftext() [function.imagettftext]: Could not find/open font in /servicesx/your_domain/public... |
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| • | Why next to my price unit got extra symbol '  ' at my dollar sign ( £ ) ? |
| Due to difference of using character set using in the intergrated web template then the extra symbol character will appear. For example your one admin character set support 'UTF-8' , but at your inter... |
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| • | How to remove 'Powered by' url link ? |
| Regarding the 'Powered by' links that appear in the front end, no worries, you can remove it by open the home.[module].php file, and delete the last row of code.
For instance, to remove the 'Powered ... |
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| • | Where , What is my Product Activation URL ? |
| In order to enable the product from trial version to Full version , you send the 'Product Activation URL' for us , so that our sales department will generate an activation code to enable it be Full ve... |
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| • | Character "á" "ó" "ñ" not display properly in one admin back end, however it is viewed correctly on front end. |
| The One Admin header files character set are UTF-8 , therefore for accent characters will not display properly when shown on backend system.
Solution :
If your website is support character set like ... |
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| • | How to make invoice payment? |
| On the invoice that we sent to you, there will be a payment link in the email. Just click/use the URL and you will be prompted a check out page on our website, from there, you can proceed to make paym... |
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| • | PayPal - Multiple UNPAID Transactions (eCommerce v4.1 or above) |
| This update is to resolve the multiple same UNPAID transaction records that appear in the List Transaction page of eCommerce module v4.1 or above.
How to apply this update:
1. Please download ... |
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| • | How to upgrade from v4.1.2 to v4.1.3 |
| Thanks to a kind citizen and few customers who reported to us about the SQL statement injection vulnerability that found in the v4.1 modules, we have came out some fix files to counter the problem. Es... |
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| • | Why I can not set file permission on my hosting account ? |
| If you are using Windows Server, in most instances, you are not able to set file permission explicitly via a FTP client program. In this case, you need to request your hosting provider to set the nece... |
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| • | What is file permission? |
| Every file or folder in UNIX/Linux has their access permissions. There are three types of permissions (what allowed to do with a file):
read access (r)
write access (w)
execute access... |
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| • | Why I need to set back the 'config.php' permission to 644? |
| This is essential to prevent the content inside the config.php being hijacked or overwritten by malicious script to gain access into your web server.
... |
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| • | How I know my hosting account support either Zend Optimizer or Ion Cube Loader ? |
| You will be able to check your PHP Configuration (PHP INI) to see if it supports Zend Optimizer or IonCube. This is achieved by creating a phpinfo file: Open your text editor, add in the fol... |
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