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List of Tickets
Your customer tickets are listed with the Reply=No status. This means that the tickets are not yet replied. Also, it shows the status of each tickets so that you will know it's an existing or new ticket.
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Search for Tickets
You are able to search for tickets by department, ticket ID, name, email, date, ticket type and status.
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Ticket Messages
Unlike using email which mixes up all the message body, your ticket messages are kept in good manner for communication tracking purpose.
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Post Reply
Posting reply to ticket is easy. Simply type your message or upload any file if you require and hit on the Post Reply button.
You can use canned / preset messages without re-writing the answer to similar questions everytime.
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 Department and Support Agents
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Online Helpdesk